- What is Hubiconic’s mission?
Hubiconic’s mission is to provide top-quality lifestyle apparel while inspiring individuals to pursue their passions and dreams. We strive to uplift society by promoting positive change through our Impact Program.
- How does Hubiconic encourage individuals to pursue their passions?
We believe that everyone possesses unique talents and interests. Through our brand, we aim to inspire individuals to explore and embrace their true passions, regardless of the challenges they may face.
- What is the Impact Program, and how does it work?
Hubiconic’s Impact Program is our commitment to giving back. With every purchase, a portion of the sale is donated to various sectors like food, health, shelter, education, and community development, making a positive impact on the lives of those in need.
- What is Hubiconic’s shipping policy?
We offer free shipping worldwide. After placing your order, it takes us 24 to 48 hours to process and hand over the package to our logistics partners (UPS and DHL). Delivery typically takes around 7 business days.
- How do I track my order?
Once your order is shipped, you’ll receive an email notification containing a tracking number and a link to track your package’s journey.
- What is the return process at Hubiconic?
If you want to return an item, contact us within 7 days of receiving your order at support@hubiconicglobal.com. We’ll request photographs of the product to expedite the return process. Items must have intact tags and be unworn or unused to be eligible for return.
- How long does the refund process take?
Upon approval of your return, we will initiate the refund process within 3 working days.
- Can I exchange an item?
Yes, you can exchange an item. The exchange process is similar to returns. Contact us at support@hubiconicglobal.com to initiate the exchange. Once the returned item is inspected and approved, we will ship the new item. Price differences may apply.
- How can I reach Hubiconic’s customer support?
For all inquiries, you can contact our customer support team at support@hubiconicglobal.com. We are here to assist you with any questions or concerns you may have.
- What if I receive a wrong or damaged item?
In the event of receiving a wrong or damaged item, please notify us within 5 days of receiving it at support@hubiconicglobal.com. We will promptly resolve the issue by sending the correct item and generating a return label for the incorrect or damaged product.
- Can I make an impact through my purchase?
Absolutely! With every purchase you make at Hubiconic, you’re contributing to our Impact Program, which donates a portion of the sale to various sectors such as food, health, shelter, education, and community development.
- How can I stay connected with Hubiconic’s mission and updates?
Stay updated with Hubiconic’s initiatives, new releases, and more by following us on social media platforms and subscribing to our newsletter. We value your engagement in our journey towards positive change.
We appreciate your interest in Hubiconic, and we’re here to ensure you have a remarkable shopping experience while being part of something impactful.
Thank you for supporting our mission.
Last Updated: 15th August 2023